Quality

NUS Service Class

 

CIT focuses on our customers, identifying stakeholder needs and improving our processes and services continually. As such, we have taken steps to benchmark ourselves using international and local standards of quality and service excellence.

ISO 9001:2008 Certification

The Centre for Instructional Technology was ISO 9001:2000 certified by PSB Certification Pte Ltd (now SPRING Singapore) for the first time on 16 January 2003. This was subsequently successfully renewed in 2006.

In 2009, CIT was ISO 9001:2008 certified by Certification International.

The ISO 9001:2008 standard is developed by the International Organization for Standardization (ISO). It is a quality management system that aims to meet customer needs and enhance customer satisfaction through the application of regulatory quality standards, requirements and continual improvements.

CIT shows its commitment to provide quality service, support and products to our customers by being ISO 9001:2008 certified.

The scope of certification for CIT covers processes in:

  • Multimedia Video Production
  • Video Conferencing Services
  • Webcasting Services
  • Development of Courseware and e-learning Technologies
  • University Town Services

The certification is valid for three years and subject to the continual satisfactory operation of our Quality Management System. Surveillance audits are conducted yearly during the certification period.

NUS Service Class

Recognition for Service Excellence

The NUS Service Class is an award which focuses on the leadership, planning, information, people, customers and results of a department. It is based on the Business Excellence Niche Standard (Service) framework adopted from SPRING Singapore.

The Centre for Instructional Technology is honoured to have achieved the Recognition for Service Excellence in the NUS Service Class 2008. CIT was cited for:

  • Strong leadership, planning and customer-focused management framework.
  • Harnessing technology in supporting growing demands for its services, amidst an increasingly complex environment and technological changes.
  • Placing high emphasis on its people, training, development and contributions.
  • Effective use of information and encouraging sharing and learning through many channels.

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